What can I say. I am all for supporting the local service providers, but there are moments when you simply can not let their complete lack of professionalism take you down.

First I moved my sites physicaly to a US hosting company, slicehost, simply because with the Hungarian hosting company it took 3 phones and 2 e-mails to reboot the server if there was a problem.

Now, I have to change my domain name, for although I have paid and extended the registration of heszroland.hu in February, the registrar company forgot to put it into action and since Tuesday heszroland.hu gives an “Unknonw host” message. Yes, you heard it right, I have paid the fees and still it is gone. Of course the usual call them on phone, sorry, gotta contact my colleague who actually can look at the transactions – please note I have called the guy who, according to their website, is responsible for accounts, payments and domain names so it turns out that their website is out of date too -, then I had to call them again and again to ask what’s up, because they suck so bad that even when they find out something they simply don’t call their customer back.

Apparently, yes I did pay it, and yes they did not act upon it, and yes it is my fault not theirs. How so? I don’t know. So I have bought a new domain name, rolandhesz.com, and moving there. I am sorry, I tried, really.

It is painful, I will have to find a way to forward the old links somehow – it’s just sheer luck that there are not many links to my site – but I have to move away from the Hungarian providers as much as I can because frankly, they don’t really provide, and in their world customer service means the customer serves them.

In case you wonder which was this marvelous company, here is the website of Szervernet Kft.